Take action immediately to find your Master Password or rescue your data:. On your Mac, 1Password makes daily backups of any standalone vaults you may have. Try older passwords. Then copy and paste it into 1Password. If you have multiple vaults or 1Password accounts, try the other passwords.
If your Master Password has spaces, try it with and without spaces. If your Master Password has accents or special characters, try it with and without them. Recover using another device If you have 1Password on multiple devices, see if your Master Password works on the others. Recover using your family or team account Another family or team member may be able to recover your account.
It may contain your Master Password. When you created your Master Password, you were given the option of creating a password hint. If you forgot your Master Password but created a password hint, LastPass can send you a clue about your Master Password in a reminder email. Note: If you do not receive an email with a password hint, you may have set up a secondary security email where the email was sent instead learn more.
To use the One Time Passwords, you generate a list of temporary passwords ahead of time, and cross them off as they are used each time you log in to your account. You can also invalidate OTPs if you are concerned that they have become compromised.
If you forget your Master Password and you are unable to figure it out using a password hint, the next thing to try is a Recovery One Time Password. If this method works, the only thing you need to do is reset your Master Password — there is no loss of data.
If you forgot your Master Password, follow the steps below to try to recover it. After you Mac language settings Windows language settings. Data and backups Resetting 1Password will delete your vaults, items, and settings. Before you start over, you can try to resolve some issues.
This method, however, may require some persistence because the Recovery One Time Password you use is specific to both the computer and the web browser that was used when you last successfully logged in to LastPass. When using this password recovery method, however, the system emails you a link that provides you with the ability to reset your Master Password only when used on the specific device and web browser it matches. This recovery option also requires a valid Recovery One Time Password, which is created when you log in to the LastPass web browser extension on your desktop and have not cleared your cache.
This recovery option also requires a valid recovery One Time Password, which is created when you log in to the LastPass web browser extension on your desktop and have not cleared your cache. If you have tried other recovery methods and find you want to proceed with reverting to your previous Master Password, do the following:.
Unfortunately, the very last and only option available is to Reset Your Account and start over with collecting data e. This will permanently delete all of your stored encrypted data within your LastPass account, but your account status and some settings will remain untouched. Use Temporary One Time Passwords. Revert to Your Previous Master Password. I lost my phone! Toggle navigation Support.
How can we help you? Send a Master Password Hint When you created your Master Password, you were given the option of creating a password hint. Enter your email address and click Send Hint. Use a Generated One Time Password To use the One Time Passwords, you generate a list of temporary passwords ahead of time, and cross them off as they are used each time you log in to your account. Enter your username and a One Time Password that you generated.
Click Log In. If prompted, complete steps for Multifactor Authentication if it is enabled on your account. You are now logged in to LastPass. In order to be able to use any of the following recovery options below, you had to have logged in to the LastPass web browser extension at least once since your account was created.